Return Eligibility

Customers may request a return within 7 days of receiving their order if:

• The product is unused, unworn, and in its original condition.
• The product is returned with its original packaging, tags, accessories, and proof of purchase.
• The return request is submitted within the approved return period.

Non-Returnable Items

Certain products cannot be returned unless they arrive damaged or defective. These include:

• Personal care and hygiene products.
• Perishable products.
• Customized or personalized products.
• Clearance or final sale items.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Provide your order details and clear images of the item for review.

After verification, Elisel Store will arrange an appropriate solution, including replacement or refund where applicable.

Refund Process

Approved refunds will be processed after the returned item has been inspected and approved. Refunds will be issued through the original payment method within 5 to 10 business days.

Order Cancellation

Orders can only be cancelled before they are processed or dispatched. Once an order has been shipped, cancellation is no longer possible and the customer must follow the return process.

Order Processing

• Orders are processed within 1 to 2 business days after successful payment confirmation.
• Orders placed during weekends or public holidays will be processed on the next business day.

Delivery Coverage

We deliver to customers across all 16 regions of Ghana through reliable delivery partners.

Estimated Delivery Time

Delivery timelines depend on your location:

• Greater Accra Region: 1 to 3 business days.
• Regional capitals and major towns: 2 to 5 business days.
• Other locations and remote areas: 3 to 7 business days.

Delivery times are estimates and may be affected by public holidays, weather conditions, courier delays, or other circumstances beyond our control.

Shipping Fees

Shipping charges are calculated based on the delivery location and order details. Applicable delivery fees will be displayed before completing payment.

Order Tracking and Updates

Where tracking is available, customers will receive relevant delivery updates after their order has been dispatched.

Customer Delivery Responsibilities

Customers must provide accurate delivery information, including:

• Full name.
• Active phone number.
• Correct delivery address.

Elisel Store is not responsible for delays caused by incorrect or incomplete delivery information provided by customers.

Failed Deliveries

If delivery cannot be completed due to unavailable recipients, incorrect information, or failure to respond to delivery communication, additional delivery charges may apply for re-delivery.

International Shipping

Elisel Store currently does not provide international shipping. Our delivery services are available within Ghana only.

Customer Support

For questions regarding returns, refunds, deliveries, or orders, please contact our customer support team through the contact details available on our website.